FAQs

Cinema-goers

Q. I can’t find a screening in my local area of one of your films. How can I find out if there will be any screenings near me?

A.

If there isn’t a screening in your area, or if you’ve missed a limited screening run, we’d recommend you contact your local cinema to find out if there could be a screening in future. Our releases often return to screens for encores.

Q. There were problems with a screening of one of your films. Who can I contact about this?

A.

If you email us at EventCinema@ArtsAlliance.com we’d be happy to look into any problems you’ve experienced.

Press/Media

Q. Where can I find marketing materials for your films?

A.

Publicity materials, high res images and other marketing assets are available for all Arts Alliance releases. Please contact alexandra@artsalliance.com with all requests.

Q. I’m interested in running a feature on one of your films. Who should I contact for more information?

A.

Please email EventCinema@ArtsAlliance.com.

Exhibitors

Q. I would like to book to screen an Arts Alliance film. Who should I contact?

A.

Please email Sales@ArtsAlliance.com.

Q. Do I need a KDM?

A.

The Content Sheet you receive with your HDD or via email will specify if a KDM is required, alternatively, once the DCP has been ingested, if a KDM is required the ingested CPL will show as Locked and will not be playable.

Q. Where is my KDM?

A.

Please check your KDM email inbox including any Junk & Spam folders, and check with both Projection & the Managers Office. And remember, sometimes KDMs are sent far in advance of a screening.

If you have recently received any other KDMs from MPS then you should have access to your Exhibitor portal on the MPS KeyGen site, any KDMs issued will be available for download from your portal.

If the KDM is not available then please contact your Booker at Arts Alliance Distribution Sales team or email Sales@ArtsAlliance.com to ensure your site has been booked to play the content.

Q. My KDM has expired

A.

Please contact your Booker at Arts Alliance Distribution Sales team or email Sales@ArtsAlliance.com to confirm the booked dates.

Q. My Server doesn’t recognise the KDM

A.

Have you recently had a new server installed? Upgraded your current server? Or moved it into another screen?

If any of the above is true then it may be that the server details need to be updated, please send the details of your server to Arts Alliance Distribution, or alternatively contact MPS directly and ask for your details to be updated. If you contact MPS be sure to tell them of KDMs that are currently in use & need to be re-issued.

Is the KDM in the correct date range?
The date range of the KDM can be found in the body of the text in the email it is attached to, please check these dates are as expected. It may be that the KDM has not yet opened or it is not open for the dates you expect to play please contact your Booker at Arts Alliance Distribution Sales team to confirm the booked dates.

Are you playing the correct version?
You may receive several different versions of the DCP on the same HDD, check the paperwork you receive to confirm the version that should be played. If the DCP is ingested and the KDMs are not unlocking then check the exact name of the CPL you are trying to playback against the name of the name listed in the body of the email. Please look out where you may have to load version files to allow for subtitling, KDMs will only unlock the version of the DCP it has been created for.

Content providers

Q. I would like to discuss working with Arts Alliance on production of a potential Event Cinema film. Who should I contact?

A.

Please email Info@ArtsAlliance.com.

Q. I would like to discuss engaging Arts Alliance as a distributor. Who should I contact?

A.

Please email Info@ArtsAlliance.com.